Contacts

AGSM Energia is present in Verona and its province with nine offices equipped with front office desks. We remember you that you can ask for information and do contractual operations on your onwn by the website on the section Online requests.

Verona:

Entry on Via Campo Marzo 6: View it on the map

Get an appointment 😉

Our Energy Team of the commercial customer service manages all the operations linked to services’ supply about quotes, contracts, meter reading, bills, payments. All the operations can be done also online in the section Online requests or through phone (you can see phone contacts)

The services:

  • contractual operations
  • estimates
  • information ancd checks about bills
  • bank direct debit
  • service Online bill

Complaints and Information Department. The Complaints and Information Department is designated to welcome and to reply to any possible suggestion, signal and complaint that should be mailed to AGSM Energia, in verbal or written form. The Complaints and Information Department deals also with the customer’s rights safeguard. For complaints about services management supplied by AGSM Energia you can contact the Complaints and Information Department. The complaints can be sent by mail with written notice to AGSM Energia, Complaints and Information Department, Lungadige Galtarossa, 8 – 37133 Verona

AGSM on the Road started: this is the new project wich has the aim of giving help to AGSM customers and others for everything about the gas and electricity world, using a camper as a real “mobile desk”.
The mobile Desk will arrive at different locations in Verona’s province in particular in the most important markets of the area, following a dense and constantly updated calendar.
For every need the AGSM on the Road’s team is available to help citizens about bills, contractual operations (transfer of closed and open meters…), meter reading, management of bank direct debit and many other issues…

800 552866

Our commercial telephone service is active for who calls by landline (and at 045 2212123 if you call by mobile phone). Hours: Monday-Friday from 8.00 am to 8 pm; on Saturday from 8 am to 1 pm. All the operations can be done also online in the section Online requests.

Why is better using Online requests?

  • because it’s quick and simple
  • you can do all the operations and ask for information comfortably by home
  • we answer you by e-mail
  • it’s all tracked: it means that in every moment you can know the progress status of your requests and keep all under your control

You can contact the call center for the following operations:

  • Closing meters 
  • Transferring of closed meters
  • Power increasing
  • Transferring of open meter 
  • Estimating a quote
  • Contractual consultation (explanations about benefits “resident/non-resident”, advices about power increases relatively consumption, fixed rates and other)
  • Postponing appointment for services
  • Printing and sending copies of suspensions, contracts, bills not arrived 
  • Consultation about bill (detailed explanations of every item of the bill with concerning calculation rules)
  • Meter reading
  • Changing bill address
  • General information on bank direct debits
  • General information of the status of payment
800 222955

Meter reading (by landline)

045 8053861

Meter reading (by mobile phone)